Frequently Asked Questions
Just the Basics
What is the return policy?
If there are any issues with any purchases, Please contact me at within 7 days of purchase/use of product (not to exceed 3 months).
Any damages from shipping, please contact me through email, within 7 days of delivery. An inquiry will occur at this time.
All sales are final, no refunds/exchanges.
What kind of wax and oils are used in our candles?
I have only worked with 100% soy wax, and don't use any blended wax. Soy wax is derived from the vegetable soy beans and is biodegradable and water soluble. It is completely safe and all natural! There are no paraffins and toxins in the wax. This means it's a cleaner burn and lasts up to 50% longer than traditional paraffin candles. Deep Roots Candles are made with premium oils that are free from carcinogens and phthalate free.
What are the payment options?
We accept credit cards online. At various in-person vendor shows and markets, cash, EMT and credit cards can be accepted.
Add a Testimonial
How Did We Do?
We love everything they have. Our favorite is the wax melts. I have one scent in the bathroom in a plug in wax melter, another in my kitchen, one in the Rec room downstairs and another at the front door. I have found so many ways to pair different scents together and they smell amazing. I highly recommend! I have found they are easy to order and either pick up or have delivered in town too.
Deep Roots products have been a staple item in my home for the last two years. I noticed a difference immediately burning these natural products. The scents have been amazing. Lisa is beautiful at what she does! Just placed another order just in time for camping season! Cannot wait!
I highly recommend Deep Roots Candles! I absolutely love these candles and wax melts! The scents never disappoint, and the customer service is great. I’m very happy I found this local business!
My mom bought me the nata scented candle from the craft revival and I love the scent! Would love to purchase more if you plan to make again! I'm also Portuguese myself!
I placed an order for Christmas Gifts, and now I want some for myself!
Lovely packaging and very fast delivery, and I adore the little note inside. Thank you so much!
When it comes to Deep Roots, I have never been disappointed. I am a candle lover through and through and these are the best around. They burn nicely, their scent is impeccable and they are beautiful.
Not only is the product amazing, the service is outstanding. Lisa is an absolute joy!
I will continue to spread my love of Deep Roots.