Frequently Asked Questions
Just the Basics
What is the return policy?
If there are any issues with any purchases, Please contact me at within 7 days of purchase/use of product (not to exceed 3 months).
Any damages from shipping, please contact me through email, within 7 days of delivery. An inquiry will occur at this time.
All sales are final, no refunds/exchanges.
What kind of wax and oils are used in our candles?
I have only worked with 100% soy wax, and don't use any blended wax. Soy wax is derived from the vegetable soy beans and is biodegradable and water soluble. It is completely safe and all natural! There are no paraffins and toxins in the wax. This means it's a cleaner burn and lasts up to 50% longer than traditional paraffin candles. Deep Roots Candles are made with premium oils that are free from carcinogens and phthalate free.
What are the payment options?
We accept credit cards online. At various in-person vendor shows and markets, cash, EMT and credit cards can be accepted.